Privacy Policy

Last Updated: July 2025

IER Trading Pty. Ltd. (ABN 92 660 213 721) respects and upholds your rights under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act) and the European Union’s General Data Protection Regulation (GDPR). IER Trading Pty Ltd also adheres to the Privacy (Market and Social Research) Code 2021 (Code). For more information about the Privacy Act, the APP and the Code please visit the Office of the Australian Information Commissioner (OAIC) website: www.oaic.gov.au/privacy policy 2021

Scope of this Policy

This policy applies to all personal information collected, used, or disclosed by IER Trading Pty Ltd in connection with our research activities, whether provided directly by individuals, through third parties, or via automated processes.

What Personal Information We Collect

In the course of our normal business, we may collect any or all of the following types of personal information:

+ Direct Identifying Information: including Full Name, Email Address, Phone Number etc.
+ Indirect Identifying Information: including Date of Birth, Gender, Occupation, Education History etc.
+ Sensitive Personal Information: including Racial or Ethnic Origin, Spending Profile Data etc.
+ Other Demographic Data: including Residence, Lifecycle Stage, Family Composition etc.
+ Research Data: Responses to surveys, interviews, or focus groups, and other information provided voluntarily.

How We Collect Personal Information

IER Trading Pty Ltd will generally collect your personal information directly from you in the course of you participating in our research and/or surveys. However, we may also from time to time collect personal information about you from third parties, such as when a client provides us with a list of sample data to use in conducting our research. Specifically, data collection occurs through the following channels

+ Direct face-to-face interviewing
+ Through an email invitation to a database that has either:
+ Been sourced from a client contact list
+ Been sourced from a ticketing agency (with all necessary approvals in place)
+ Been sourced from recruitment of participants in the field
+ Through social media or other passive online channels
+ Via third-party sources, such as publicly available data or data provided by research collaborators, with appropriate consent.

Purpose of Collecting Personal Information

We collect personal information for purposes including but not limited to:

+ Undertaking research with the aim of delivering insights to our clients
+ Communicating with participants about their involvement in our studies.
+ Conducting prize draws or games of chance for the purpose of incentivising participation in the research (where permission has been sought)
+ Ensuring research integrity and compliance with ethical standards.
+ Reporting anonymized and aggregated findings to stakeholders.

You can unsubscribe at any time – all you need to do is select ‘Unsubscribe’ on the eDM (electronic direct mail) that you receive.

Disclosure of Personal Information

From time to time, we may disclose personal information to our clients.

+ Research collaborators or partners, subject to confidentiality agreements.
+ Regulatory or ethics oversight bodies, as required for compliance.
+ Service providers (such as our survey platform provider Qualtrics) that assist in data processing, hosting, or analysis.

We will not disclose personal information to overseas entities without ensuring that the recipient complies with the Australian Privacy Principles or a similar legal framework. IER Trading Pty Ltd does not sell personal information. IER Trading Pty Ltd will only disclose personal information if this is required by law or permitted under the Privacy Act

Storage and Security

We are committed to protecting personal information against loss, misuse, unauthorized access, modification, or disclosure. Measures include:

+ Data encryption and secure storage systems utilised by our hosting partner Qualtrics.
+ Access controls limiting data access to authorized personnel only.
+ Regular audits and staff training on data privacy practices.
+ Deletion (two-stage) of non-essential PII data where it is no longer required (generally once any incentive draw has occurred)

Anonymity and Pseudonymity

Where possible and appropriate, individuals may participate in our research without providing some or all of the PII data. However, some research activities may require identifiable information and, in those cases, IER Trading Pty Ltd will seek to collect that data under the regulatory framework set in place by the Privacy Act and APP.

Access and Correction

Individuals have the right to:

+ Request access to the personal information we hold about them.
+ Request corrections to ensure accuracy and completeness.

To make such a request, please contact us using the details provided below.

Complaints

If you have any questions about IER Trading Pty Ltd.’s privacy policy or believe that we have at any time failed to keep one of our commitments to you to handle your personal information in the manner required by the Privacy Act, then we ask that you contact us immediately using the contact details below.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data privacy practices, please contact:

IER Trading Pty Ltd
enquiries@ier.com.au

Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on our website, and we encourage you to review this policy periodically.